My sales team had just completed a four day sales training session that covered various sales topics. New topics would be covered in the months ahead. The topics were going to range from negotiating, effective communication, new age prospecting, and more. … Continue Reading
Research has found that over 84% of internet users say that online reviews influence their purchasing decisions. Furthermore, research has shown that Internet users trust recommendations from people they know and opinions posted by unknown consumers online more than advertisements on TV, radio,magazines, newspapers or any other traditional media. … Continue Reading
A survey recently conducted by Nielsen Online, which analysed more than 10,000 social media messages to see how consumers share content online, has found that 93% of internet users turn to email to share content. 89% of those surveyed use social networks and 82% use blogs to share content. … Continue Reading
“You’ll never believe what happened to me today.” Everyone’s got a customer service story. One of the problems with customer service, though, is that everyone has a unique view of what it entails. It’s the epitome of a moving target. … Continue Reading
The J. Willard and Alice S. Marriott Foundation announced the opening of the application season for the 2012 – 2013 Marriott Scholars Program today through March 1, 2012. The Marriott Foundation will award grants of up to $500,000 annually to the Hispanic College Fund (HCF) and United Negro College Fund (UNCF) in support of scholarships for students pursuing degrees within the hospitality management, hotel management, culinary and food and beverage fields. Scholarship recipients are selected by HCF and UNCF. The scholarships are renewable in amounts up to $9,000 annually in tuition support for up to four years. … Continue Reading
Social media now provides hotels with the opportunity to respond to negative reviews easily and effectively. Below are some ideas on how you can respond to negative reviews to preserve your good online reputation and let potential and past customers know that you’re listening and you care. … Continue Reading
Below are some ideas to help you increase fan engagement: … Continue Reading
Caesars Entertainment is pleased to announce the launch of their new Travel Agent Academy; an online education program designed to provide valuable sales tools and resources to assist travel agents in booking at any of the nine Caesars Entertainment Las Vegas resort destinations. … Continue Reading
Travel agents are invited to register this week for a French Travel Connection online training module to be conducted next Monday 5 December. … Continue Reading
Travel agent training has been taken to a new level with the launch of the award-winning Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises e-learning programme “Cruising for Excellence”. … Continue Reading
